Last updated: 9 September 2026

1. Introduction

At Prep'd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

2. Information We Collect

We collect the following types of information:

Contact Information: Email address, phone number (optional)
Delivery Information: Property location (Google Maps link), check-in date, arrival time
Order Information: Items ordered, special instructions, voucher codes used
Payment Information: Processed securely through our payment provider
Usage Information (analytics): Only if you accept analytics in our cookie banner, we record anonymous page-flow events on our Shop and Build Your Own pages (which category tabs you open, items added or removed, basket value reached, whether checkout is started and completed, and time spent on each category). These events are linked to your visit through your existing session identifier and are not used to identify you personally.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate order confirmations and updates
Provide customer support
Improve our services and website, including analysing how visitors use our Shop and Build Your Own pages so we can see where people drop off (only if you accept analytics)
Send marketing communications (only with your consent)

4. Data Sharing

We do not sell your personal information. We may share your data with:

We do not use third-party analytics or advertising networks: our website analytics are first-party and stored in our own systems.

Service Providers: Payment processors, email service providers
Partner Hosts: When orders are placed through host partnerships (limited to delivery coordination)
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (SSL/TLS), secure data storage, and access controls.

6. Cookies and Analytics

Our website uses cookies and similar technologies. The necessary ones keep the site working (your session, your basket, security) and do not require consent. Analytics are only used if you accept them through our cookie banner, and they are first-party, meaning the data stays in our own systems and is not shared with anyone. Consent is checked on every analytics event. If you withdraw consent from the cookie settings link on the site, the session identifier used for analytics is cleared and no further events are recorded. For the full list of cookies and storage we use, see our Cookie Policy.

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Withdraw your consent to analytics or marketing at any time

To exercise these rights, please contact us at hello@prepd.es.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 3 years after your last order for customer service and legal compliance purposes.

We keep usage analytics data for 18 months, after which it is automatically deleted so it is no longer linked to an individual visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@prepd.es
Phone: +34 971 79 99 00
Whatsapp: +34 609 60 89 00
Address: Vilafranca de Bonany, 07250 Balearic Islands, Spain