Last updated: 27 July 2026

1. Introduction

At Prep'd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

2. Information We Collect

We collect the following types of information:

Contact Information: Email address, phone number (optional)
Delivery Information: Property location (Google Maps link), check-in date, arrival time
Order Information: Items ordered, special instructions, voucher codes used
Payment Information: Processed securely through our payment provider

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate order confirmations and updates
Provide customer support
Improve our services and website
Send marketing communications (only with your consent)

4. Data Sharing

We do not sell your personal information. We may share your data with:

Service Providers: Payment processors, email service providers
Partner Hosts: When orders are placed through host partnerships (limited to delivery coordination)
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (SSL/TLS), secure data storage, and access controls.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyze site usage. You can control cookie preferences through your browser settings.

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability

To exercise these rights, please contact us at hello@prepd.es.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 3 years after your last order for customer service and legal compliance purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@prepd.es
Phone: +34 971 79 99 00
Whatsapp: +34 609 60 89 00
Address: C/ Sant Josep 60, Vilafranca de Bonany, 07250 Balearic Islands, Spain